ONLINE CHECK-IN

Yes, you can do it from either your phone or computer.

Yes, come say hello and we will activate the keys to your room.

If you have booked your stay by phone or email, it is the number we have sent along with your booking confirmation.

If you have booked your stay through our website, it is the confirmation number you receive along with your booking confirmation.

If you have booked through Expedia or Booking, you can use the confirmation number they sent you along with your booking confirmation.

Surnames give it the most trouble. It is important you write your surname(s) exactly the same way they appear on your booking

The upgrade is always subject to availability on your arrival to the hotel.

You will be upgraded to a room of a higher category than the one you booked.

Nothing for now. Simply download the app and when you reach the hotel and stop by reception, we will send you an email with which you will be able to activate the keys on the app you have downloaded.

It is an app that doesn’t take up much room at all. It is completely safe and you can delete it after leaving the hotel or keep it if you plan to return in the future.

You can perform the online check-in the moment you have a booking with a confirmation number.

Yes, you can do it using the booking number they will send you in your confirmation email.

As long as it is an agency with which we work directly and they send us your confirmation number, you can check in online.

If there is some sort of problem with the website, wait a few minutes and try again. If the problem persists, please contact the hotel by calling 944328575.

Don’t worry, it’s normal. It is the police form all hotels must ask their guests to sign in order to stay in a room. If you don’t sign it while checking in online, we will ask you to sign it at the hotel. All hotels forward this information to the police and we are not allowed to use it for any other purpose.

Yes, legal regulations require that all occupants of a room check in online and sign the police form, which is a part of the online check-in.

Children under the age of 16 are not required to

That’s not a problem, the booked room will indicate the number of people staying in it. Each one of you can introduce the booking information through your own cell phone to access the online check-in.

When you access the online check-in, you will be shown the two rooms you have booked.

We recommend each person checks into the room they will be staying in only. The occupants of the second (or more) rooms can access the online check-in using the same booking information and they will simply have to check in to the room they are staying in.

The rooms that have already been checked into will feature the information of the guests that have previously filled in the form.

Yes, groups can check in online. However, the group organiser will have to contact to hotel so we can activate this option.