Our team: beautiful, professional people
Many are those who know about our philosophy centred around people at Hotel Gran Bilbao, but few are aware of the things our team does to translate these ideas into actions.
It is no coincidence that our workers / brothers in arms are almost always around. Behind their joy and professionalism lies a strategy geared toward keeping them happy and taken care of. To make sure both their professional and personal needs are always seen to.
Yes, that’s right. It’s about more than just a salary and the safety that comes with a stable job. It’s about their goals, the opportunities to keep on learning and growing as professionals and as people, the friendly working atmosphere, all of which is designed to ensure these people continue to improve in all aspects of their lives.
This might sound philosophical or poetic but let us tell you some of the things we have done for them. That’s right, for our team. The protagonists of our story.
Some examples of actions for people by the people of Hotel Gran Bilbao
The first team video we made at Hotel Gran Bilbao was the Christmas Dance, to wish everyone a Happy Christmas in 2015. And many of you will think “WOW, that’s lovely!” when you watch it, but we must confess it is much more than a video.
It is the result of two months of rehearsals, of going to the gym to learn the choreography and of working on something truly wonderful called laughter therapy (which we dearly encourage you all to try at least once in your life).
Two months of working out, of dividing the hotel into two work shifts in order to practise twice a week during that time… Can you imagine!
Our team has two coaches exclusively for them. One to train the teams and another to coach the workers on an individual level. That’s right, they get one too if they need it or the hotel management believes they would benefit from it.
Remember, our main focus is always our guests, but first come our internal guests, the people who help make our brand, Hotel Gran Bilbao, what it is today.
On top of that, our staff also gets a massage session every few months. We believe health is one of the main axes of internal and external happiness.
The hotel gym is not exclusively for our guests. It is also open to our wonderful team, so they can take advantage of it.
At Hotel Gran Bilbao we know we cannot promote healthy eating – our restaurant’s healthy gastronomic products for our guests – if we do not implement healthy eating awareness from within.
Knowing that we are more emotional than rational, we draw from the premise that monotony wears human beings out. That is why at Hotel Gran Bilbao we change the entire team’s uniform twice a year.
The goal is to boost self-esteem and self-respect. And believe us, it works.
Hotel Gran Bilbao Branding. In this hotel, we believe that for a brand to be harmonious, all of its human potential must have an innate sense of the corporate image and the details that compose it. That is why we have slippers, mugs, handkerchiefs, etc., all bearing the hotel’s brand. And that makes us smile even more, when we see the surprised looks on the faces of our guests. We love it!
What part of any job could be better than being allowed to have the autonomy to work on and lead projects? Well, at Hotel Gran Bilbao that is one of our premises: to not limit the people who every day give us their professionalism, their humanity and put their heart and soul into what they do for the hotel’s guests and for their colleagues.
But also, our focus on people goes beyond what they can do for the hotel. We have learnt to prioritise flexibility by letting our workers spend more time with their families. It is easy to understand that when someone is happy in their personal life, they will come to work willing to help improve the lives of those outside of their homes.
